Every system below was built, deployed, and is running in production. Walkthroughs cover the problem, the architecture, the capabilities, and the measurable outcome.
A centralized backend infrastructure layer built on Cloudflare Workers that orchestrates webhook routing, subscriber intelligence, rate limiting, email dispatch, and automated pricing — all without a traditional server.
AI-powered product businesses generate events across dozens of touchpoints — purchases, downloads, sign-ups, webhook retries. Without a single routing layer, each product builds its own logic in isolation, creating duplicate code, inconsistent audit trails, and manual intervention whenever anything breaks.
An end-to-end workforce management system built for home care operations — replacing paper timesheets, phone check-ins, and manual payroll with a GPS-verified, digitally documented, automatically exportable operations layer.
Home care agencies face a specific operations failure mode: caregivers clock in and out by phone or paper, supervisors can't verify location, notes are handwritten and siloed, and payroll requires a staff member to manually compile timesheets every cycle. This is a compliance liability and an operations bottleneck at the same time.
A fully automated contract lifecycle — from agreement generation to countersignature — built as a serverless system. No DocuSign, no PDFs emailed back and forth, no manual tracking.
Professional services businesses lose time and deals at the contracting step. PDF-based agreements require manual handling at every stage — sending, chasing, signing, countersigning, archiving. The friction is visible to clients and compounds as volume grows.
A multi-channel communications infrastructure layer that handles all transactional email — purchase confirmations, digital delivery, pre-launch captures, and broadcast sequences — from a single routing architecture.
As a product portfolio scales across multiple brands, each product tends to develop its own ad-hoc email logic — different templates, different from-addresses, different delivery systems. The result is an inconsistent buyer experience and no central view of what was sent, when, and to whom.
A real-time intelligence layer that tracks every product download, subscriber acquisition, and purchase event — giving a complete, queryable picture of customer behavior across all product touchpoints.
Product businesses running on Stripe and email delivery know when a payment succeeds — but not which products are actually delivering value, which acquisition sources convert, or what behavior distinguishes high-value subscribers. Without a dedicated analytics layer, those questions are unanswerable.
An end-to-end hiring operations platform built for small businesses — replacing the spreadsheet-and-email hiring process with an applicant tracking, interview management, offer, and onboarding system purpose-built for teams under 50.
Enterprise ATS platforms were built for HR departments, not operators. Small businesses either use tools that are overkill, or cobble together spreadsheets, Gmail, and calendar invites. SoftHire is the system they'd build if they had an engineering team — without needing one.
A personal and professional knowledge management engine that structures how institutional knowledge is captured, organized, and activated — turning individual expertise into a queryable, shareable operational asset.
Operators and consultants accumulate expertise across years of work — but that knowledge lives in emails, scattered notes, and memory. When they need to brief a client, onboard a team member, or reference a past decision, they rebuild from scratch every time. PKME makes expertise infrastructure, not tribal knowledge.
A 30-minute fit call. We'll talk about where your business is breaking and what kind of systems engagement makes sense.
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